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Everything you need to know about ordering, shipping, returns, sizing, and caring for your ManCore denim. Can't find your answer? Email us at support@man-core.com and we'll help you out.
Sizing & Fit
What sizes do you offer?
You'll find our full size range and exact measurements in the size guide on each product page. Between sizes or not sure which to pick? Email support@man-core.com and we'll help you find the right fit.
My jeans feel a little tight at first. Is that normal?
Yes. Our denim is made to have a slightly fitted feel when new, the way quality premium jeans should. Within about an hour of wearing, the fabric molds to your body for the intended fit — so give them a little time before sizing up.
Orders & Payment
What payment methods do you accept?
You can pay with all major payment methods, including credit and debit cards, iDEAL, Bancontact, Klarna, and PayPal. The full list is shown at checkout.
How do I use a discount code?
Enter your code in the discount field at checkout, and the amount will be applied to your order total before you pay.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, we'll do our best to help. Email support@man-core.com as soon as possible with your order number and we'll see what's still possible.
My size is sold out. When will it be back?
Sizes do sell out, as we restock in batches. Email support@man-core.com with the style and size you're after and we'll let you know when it's expected back — or sign up for our newsletter to hear about restocks first.
Shipping & Delivery
Do you offer worldwide shipping?
Yes, we ship worldwide.
How much does shipping cost?
Shipping is always free, on every order.
How long does it take to process my order?
Orders are processed within 1–2 business days. After that, delivery takes 5–7 business days in total. During busy periods (holidays, sales), it may take slightly longer.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your package all the way to your door.
What should I do if my package is delayed?
Occasionally carriers run behind, especially during busy periods. If your order is taking longer than expected, email support@man-core.com with your order number and we'll look into it for you.
My package hasn't arrived. What now?
If your tracking shows delivered but you haven't received it, or your package seems lost in transit, email support@man-core.com with your order number. We'll investigate with the carrier and make it right.
Returns, Exchanges & Refunds
What is your return policy?
You can return or exchange your items within 100 days of delivery, as long as they're unworn, unwashed, and have all original tags attached. Returns and exchanges are always free.
How does the return process work?
It's simple: email support@man-core.com with your order number, and within one business day we'll send you a free return label. Drop your package at a DHL point near you, and once it reaches us we'll process your refund or exchange.
Can I exchange an item for a different size or color?
Yes, within 100 days. The fastest way to get the size or colour you want is to place a new order right away and return your original item — this gets your new pair to you sooner and increases the chance it's still in stock.
When will I receive my refund?
Refunds are processed within 14 days of us receiving your return, to your original payment method.
What if my item arrives damaged or defective?
That should never happen, but if it does, email support@man-core.com with your order number and a photo of the issue. We'll arrange a replacement or a full refund at no cost to you. Your statutory rights as an EU consumer always apply.
What should I do if I receive the wrong item?
We're sorry if that happens. Email support@man-core.com with your order number and a photo, and we'll send the correct item and sort out the return at no cost to you.
Product & Care
What materials are used in your products?
Our jeans are made from high-quality denim chosen for durability, comfort, and a premium feel. You'll find the exact fabric composition listed on each product page.
Where are your jeans made?
Our denim is made in Portugal, one of Europe's most respected denim regions.
How can I prevent my trousers from shrinking?
Wash them inside out on a cold, gentle cycle and avoid the dryer — heat is what causes shrinking. Hang your jeans to dry to protect the fit, colour, and fabric, and wash them only when they really need it.
Offers & Support
How do I sign up for exclusive offers?
Sign up for our newsletter at the bottom of our website. You'll be first to hear about new drops, restocks, and exclusive offers.
How can I reach ManCore customer service?
Email us anytime at support@man-core.com. We read every message and aim to reply as soon as possible.